At Ride Vision, we accept returns within 30 days of receiving your order, provided the conditions below are met.
Conditions for accepting a return:
The product (RideVision Pro™ Helmet) must be in its original, brand-new condition, unworn, unwashed, and include all original components, accessories (such as the SD card, charging cables, manuals), and unbroken original packaging.
Returns will not be accepted for products showing signs of misuse, improper handling, water damage beyond the specified IP67 rating limits, unauthorized modifications, or physical damage caused by the user or crashes.
For defective or damaged products upon arrival, the issue must be identified and reported immediately upon receipt (within 48 hours of delivery).
The customer is strictly responsible for all return shipping costs and safe transit of the item.
Because our smart helmets undergo strict quality control and are shipped ready for use, please inspect your item and test its components carefully upon arrival.
The return will be processed and inspected within 7 business days of the product being received and logged at our returns warehouse. If all strict conditions are met, the refund will be issued within that timeframe to the original payment method.
Important (Anti-Chargeback Protection): We reserve the absolute right to reject returns and deny refunds if the product shows signs of use, wear, damage not attributable to manufacturing defects, missing components, or fails to meet any of the conditions outlined above. Items sent back without a prior approved return authorization will be refused or sent back at the customer's expense.
If your order meets all the conditions above, please follow these mandatory steps: Send an email to: support@ridevision.com including the following required information:
Order number
Reason for return
Clear photo or video of the product and its packaging (mandatory in case of alleged defect or transport damage)
Customer's full name
Full shipping address used for the order
Once we review and approve your request, we will provide you with the correct authorized return address. Please do not send the package to the original sender's address or any unauthorized address, as packages lost or sent incorrectly will not be eligible for a refund. The customer is fully responsible for return shipping costs and providing a valid tracking number.
In accordance with applicable law, you have the right to cancel your order within 14 calendar days of receiving it, provided you are a private consumer (not acting as a business) and the order is not linked to a commercial or professional activity.
Important — Transit & Delivery Policy: Our standard shipping times are clearly stated at checkout (1–3 business days of processing time, followed by 6–10 business days for delivery). Once an order has been fulfilled, handed over to the courier, and enters transit, it cannot be cancelled or intercepted. If your order has already shipped, it cannot be cancelled mid-transit. In that event, you must wait to receive the physical product and then initiate a standard return following the steps in Section 2. Refusing delivery or failing to pick up the package from the courier does not constitute a valid cancellation and may incur return-to-sender fees.
To exercise your legal right of cancellation, you must send a clear, unambiguous written request by email to support@ridevision.com stating your explicit decision to cancel the contract within the 14-day legal window from the date of delivery. Withdrawal will only take formal effect once we physically receive the returned product back at our warehouse in its original, unopened/unused condition (or confirm cancellation before fulfillment/shipping has taken place, where applicable).
If you exercise your right of withdrawal correctly and fully comply with our inspection standards:
We will refund the price of the product, excluding original and return shipping costs, within a maximum of 14 calendar days from the physical receipt and inspection of the returned product at our warehouse.
We will issue the refund using the exact same payment method you used to place the initial order, unless explicitly agreed otherwise.
No additional or penalty fees will apply to the refund processing.
We will not refund additional or expedited shipping costs if you originally chose a shipping option other than our standard delivery method.
All orders are carefully packaged and processed with a standard processing time of 1–3 business days. Delivery typically takes 7–12 business days after dispatch, depending on your geographic location. You will receive a tracking link via email as soon as your order ships. Our products are shipped internationally via reliable courier networks, so transit times may occasionally vary due to customs or local carrier delays. If your order has already shipped and is actively in transit, we cannot cancel it. In that case, please wait to receive the package and then start the formal return process. To protect against fraud and speed up your inquiry, you must notify us in advance of your intention to withdraw and provide the valid tracking number of the return package once shipped.
All returns must be sent exclusively to our designated central returns warehouse.
The exact, authorized return address will be provided strictly via email after we review and approve your return request.
Return shipping costs, tracking, and customs documentation are entirely the responsibility of the customer. We strongly recommend using a tracked and insured shipping service, as Ride Vision is not responsible for lost or damaged return packages.
Contact: support@ridevision.com